RINSE WORKS 360 – TERMS AND CONDITIONS
Effective Date: 01/08/2023
These Terms and Conditions govern the relationship between Rinse Works 360 and its customers, both individual and commercial. By booking any service, the customer agrees to be bound by the following terms. Our aim is to deliver exceptional mobile valeting services with reliability, professionalism, and transparency.
Definitions
- Client/Customer: The individual or business entity booking services.
- Service: Any valeting, detailing, or cleaning work performed by Rinse Works 360.
- Commercial Client: Any business or organisation contracting Rinse Works 360 for fleet or site-based services.
- Booking: A confirmed arrangement for service delivery.
- SLA: A Service Level Agreement outlining performance expectations for commercial clients.
1. Customer Responsibilities – All Clients
When booking a service, you agree to:
- Confirm the exact vehicle location before submitting a request.
- Ensure services are legally and physically accessible at the specified location.
- Provide a minimum 1.5m clearance around the vehicle for our operatives to work safely.
- Ensure the vehicle is parked in a public or private space with permission.
- Remove all valuables, child seats, personal belongings, and empty the boot.
- Allow a 2-hour window for arrival; delays may occur due to traffic or operational reasons.
- Ensure the vehicle is roadworthy; non-drivable vehicles may be declined.
- Understand that removal of pet hair, mould, or sand may not reach 100% success.
- Select the correct vehicle size; misclassifications may result in price adjustments or cancellation.
- Provide access to the vehicle within 15 minutes of the operative’s arrival.
Failure to meet the above may result in cancellation without refund. Customers are liable for any damages caused due to non-compliance.
2. Commercial Client Responsibilities
Commercial clients must:
- Provide site access, required parking permits, and health & safety information.
- Ensure a safe working environment.
- Assign a designated site contact.
- Inform Rinse Works 360 of any specific requirements prior to service.
3. Water and Power Supply
Where on-site access is unavailable, Rinse Works 360 will supply its own equipment. Clients must advise if access to water or electricity is restricted.
4. Bookings and Payments
- Bookings can be made online, through social media, or by phone.
- Payment is due in advance unless otherwise agreed.
- 14-day cancellation window applies unless service is due within that period.
- We may refuse or cancel bookings at our discretion.
5. Pricing
- Quotes are valid for 7 days unless stated otherwise.
- Prices may vary due to vehicle condition, size, or inaccurate information.
- Adjusted pricing will not affect confirmed bookings unless changes are required.
6. Client Communication
Clients may receive updates and reminders. You can opt out of marketing messages.
7. Rinse Works 360 Responsibilities
- We will perform all services with care and professionalism.
- We are not liable for:
- Pre-existing or undisclosed damage
- Damage to matte/satin paint, wraps, PPF, or ceramic coatings
- Engine bay cleaning unless agreed
- Indirect loss or business interruption
8. Vehicle Condition Acknowledgement
We will inspect the vehicle prior to service. Damage not disclosed before service may void liability claims.
9. Service Limitations Disclaimer
We do not guarantee removal of all stains or contamination. Some issues may require specialist treatment.
10. Key Handling and Security
Keys are stored securely. We are not liable for personal items left in the vehicle.
11. Right to Refuse Service
We reserve the right to refuse service for safety reasons, abusive behaviour, or breach of terms.
12. Commercial Service Level Agreements (SLAs)
SLAs may include guaranteed response times, recurring schedules, and dedicated operatives.
13. Equipment Malfunction or Breakdown
If equipment fails, your service will be rescheduled at no cost.
14. Third-Party Locations / Partner Sites
Clients must have permission to use third-party sites. We are not liable for location access issues.
15. Environmental Compliance
We use only biodegradable and approved cleaning agents. Please inform us of any drainage restrictions.
16. Health & Safety Compliance
We comply with COSHH and relevant UK health and safety laws. RAMS available upon request.
17. Specialist Services Disclaimer
Biohazard, mould, or pest-related services are treated separately and quoted individually.
18. Subcontractor Use
We may use subcontractors who meet our standards and are bound by our terms.
19. Confidentiality Clause
All business-sensitive and customer information will be kept confidential unless disclosure is required by law.
20. Service Monitoring & Feedback
We may request feedback following your appointment to improve our services.
21. Promotional Offers & Vouchers
Promotions and vouchers are subject to change, non-transferable, and must be redeemed by expiry.
22. Insurance Disclosure
We are fully insured for public liability, professional indemnity, and vehicle care.
23. Product Disclosure
All products used are pH-neutral or approved for use on automotive surfaces. SDS available upon request.
24. Damage Limitation Clause
Our maximum liability is capped at the cost of the service or £500, whichever is lower.
25. Recurring Services
Clients must notify us of any changes at least 48 hours in advance. Missed appointments may be chargeable.
26. Photographic Evidence & Marketing
Photos may be taken for records or promotional use (excluding personal identifiers). Opt-out available.
27. Weather-Related Disruptions
We may reschedule services due to poor weather. Refunds will not be issued for weather-related delays.
28. Ceramic Coating Maintenance & Warranty
To maintain your warranty:
- Book decontamination every 6 months
- Avoid third-party or automatic car washes
- All claims must be inspected by Rinse Works 360
29. Refunds and Compensation
- Requests must be made within 24 hours
- Refunds are discretionary and may take up to 10 business days
- A £35 admin fee applies for unsubstantiated claims
30. Cancellation Policy
- 48+ hours notice: full refund
- Under 48 hours: no refund
- Same-day or no-shows: no refund
- If we cancel: full refund
31. Late Payment & Debt Recovery (Commercial Clients)
Late payment after 48 hours incurs a £25 fee. Additional recovery costs may apply.
32. Data Protection and Privacy
We comply with the Data Protection Act 2018 and GDPR. Data is never shared without consent.
33. Jurisdiction
These terms are governed by the laws of England and Wales.
34. Dispute Resolution
We will attempt informal resolution. If that fails, we proceed to mediation and then binding arbitration if necessary.
35. Force Majeure
We are not liable for delays caused by uncontrollable events (e.g. weather, pandemics, government actions, etc.).
36. Maintenance Plan Cancellations
You must give 14 days’ notice to cancel a maintenance plan. If not, the next clean will be charged and the plan will end thereafter.
37. Updates to Terms and Conditions
We may update these terms. Continued use of our services means you accept any updates posted on our website or sent via email.